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Frequently Asked Questions


 

 

Analytics FAQ

 

HOW ACCURATE IS IT?

SoleSensors capture 100% of the foot traffic through your space and our analytics platform is up to 98.5% accurate in its behavioral analysis. 

DOES IT COLLECT ANY PERSONAL INFORMATION?

No. The SoleSensor measures footsteps anonymously and unobtrusively.

HOW IS THE DATA STORED?

All data collected by the SoleSensor is sent to the online Dashboard through our Base Station if connected to the internet, otherwise it is stored on our Base Station until uploaded. 

CAN I LIMIT ACCESS LEVELS OF INTERNAL ACCOUNTS?

Yes. You have control over who can access your account and view specific pieces of data by managing access levels at an executive level through local deployments.

CAN I CUSTOMIZE REPORTS?

Of course! The online Dashboard is built for you to easily switch modules so you only see the data relevant to you and your space.

DO I OWN THE DATA?

Absolutely! Scanalytics has the right to access this data so that we can improve the analytics capabilities, but we do not sell the data or disclose the relationship.

WHAT DOES A SOLESENSOR ANALYZE?

The SoleSensor is powered through a highly intelligent algorithmic platform that translates impression activity into behavioral insights. Through our pathfinder algorithms, we can understand occupancy and visitor engagement metrics, which are then broken down even further to identify duration and directionality to discover insights into the individual experiences taking place in your store. 

WHERE CAN I ACCESS THE DATA?

All data collected can be accessed through the online Dashboard and mobile app (coming soon).

CAN I MANAGE ALL LOCATIONS UNDER ONE ACCOUNT?

Yes. Your brand account will manage all of your deployment projects running at once so you can compare and benchmark performance. 

HOW MANY USER ACCOUNTS CAN I HAVE?

Your brand will be managed under one Scanalytics account, but you can create an unlimited amount of individual users within your brand account.

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