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Frequently Asked Questions


 

 

Logistics FAQ

 

DO YOU INSTALL?

The technology is very simple to install, but we have the ability to install for you at an additional cost. 

WHAT IF IT BREAKS?

In the event of an array malfunction, our team is on-hand to help you work out the problem and get back to gathering data as soon as possible. 

WILL PEOPLE KNOW THEY'RE WALKING ON THEM?

No, the SoleSensors are disguised under the floor for a seamless experience in your space. We encourage our customers to keep them covered at all times to maintain the best results.  

HOW DO I PROTECT THE SOLESENSORS?

SoleSensor arrays can be placed under utility mats, floor stickers or carpeting for concealment and protective purposes.

HOW LONG SHOULD I DEPLOY FOR?

SoleSensor subscription can last anywhere from a single day to several years, depending on your goals and strategy. Typically, brands start with a 1-3 month pilot to develop their strategy for a full-scale rollout. The Scanalytics team will work with you to determine the best duration and placement for the most effective analysis possible. 

HOW IS IT POWERED?

The SoleSensor is powered by a traditional AC power plug that is connected through the Base Station.

DO I NEED INTERNET CONNECTION?

No, you can use the technology offline and then upload the data to the dashboard to view the insights. An internet connection is required though for real-time analytics.  

WHAT IS THE SETUP PROCESS LIKE?

The plug-and-play technology makes for simple installation. Quickly link the SoleSensors together, connect the Base Station to your local wifi, and begin collecting data.

HOW DO WE LEARN TO USE THE TECHNOLOGY?

The plug-and-play technology is very simple to operate, and all dashboard metrics are analyzed into actionable results that are clearly displayed through modules. We will provide you with documentation to streamline the process and answer any questions or concerns a team might have. If you are ever stuck on something, don’t hesitate to contact us! We’re always here to help. 

WHAT IS THE LEAD-TIME ON AN ORDER?

Lead times range anywhere between several days to one month depending on the scale of the deployment. It is recommended to allot at least two weeks before implementation so that we can determine the best approach for your application. 

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